Chip & PIN

  • How do I activate my Chip & PIN card?

    Create an account or log in, select "Card Activation" from the drop-down menu which appears under your name.

    Click on “Verify New Card” and fill in the last 8 digits of your card details in the fields provided. The first 8 digits of the card are pre-populated.

    If this is not your first Chip & PIN card, you will now receive an SMS with a PIN code.

    If this is your first Chip & PIN card, you will receive an SMS with a link to download the One4all ID-Pal app, you will need a passport or drivers licence to hand to complete this step.

    Once your ID Pal submission is completed and accepted, only then will your card be activated and you will receive your PIN via text message.

    Click here to watch a step-by-step video on how to activate your Chip & PIN Gift Card.

    The following short instructional video will explain these steps:

  • How do I know if my Chip & PIN card is activated?

    Your card will not be ready for use until you activate the card in your account and follow the verification process. You will be notified once you are successfully verified and then you will receive an SMS/Text shortly after.
    At the bottom of the card activation page you will see a list of any cards you have activated.
  • How do I get my PIN number? Where can I find it?

    You will receive your PIN number once you activate your card and are successfully verified. You will find this in your text messages after successful verification.
  • Can I change my PIN number?

    Yes.  Simply go to an ATM, Select Other Services and PIN Change.  You then just need to enter your new PIN twice to confirm.

  • Why do I need to send my information?

    Our Chip & PIN cards are e-money regulated products and any e-money cards over £120 must submit identification through our secure App for the card to be used. This is a legal requirement.

  • How does my Chip & PIN card work?

    Enter your card into the card terminal in-store in one of our participating retailers and enter in your PIN number we have sent you after successful verification.

    If you wish to use the card online, please use it like a normal Visa / debit card (no PIN is required for online purchases).

  • How do I check my Chip & PIN card balance?

    Use our Check Balance tool and enter in the full card number and CVV from the back of your card

  • Are these Chip & PIN cards contactless?

    No, you must insert your Chip & PIN card into the card terminal and enter the PIN number that was sent via SMS / Text. Do not swipe the card through the terminal.
  • Can I top up my Chip & PIN card?

    No, this is a single load card only
  • How can I get a Chip & PIN card?

    You can purchase these through our website here. These cards are available from £120 - £500.

  • Can I change my PIN number?

    No, so please make sure to keep your PIN details safe and secure.

  • I've entered the wrong PIN 3 times and my card is now blocked. What can I do?

    PIN’s can be resent via text (to the mobile number registered to your account). Contact the team on 03700 84 4444 (local call rates apply) or send us an email at to request a PIN resend. You can then reset your PIN via any ATM.

Still need assistance?

If we haven't answered your question here or you still need more information, you can get in touch with our friendly customer service team by calling us on 03700 84 4444 (local call rates apply) or sending us an email at

Please note we are dealing with extremely high volumes of queries at present and will endeavour to resolve your query as quickly as possible. We appreciate your patience and understanding at this time.

Normal office hours: Monday to Sunday: 9am - 6pm.